Entries
Organization
Assigning TasksWho Can a Task Be Assigned To Each task can have one responsible person (the “Assigned to” field). You can assign to: User - a specific person from ...
Noe
DatabasesNoe Databases Noe databases are flexible, schema-less databases that store data in JSON format. Ideal for rapid prototyping and simple applications. ...
Noe
ConversationsAI Conversations Conversations are the history of messages exchanged with an AI model. Each conversation maintains context, so AI remembers previous ...
Noe
AI PromptsAI Prompts Prompts are instructions that define AI model behavior in various contexts — e.g., how AI should answer questions, what tone to use, what ...
Noe
SettingsNoe AI Settings The central place for configuring the Noe AI module. AI Connectors Integrations with external AI models: OpenAI — GPT-4, GPT-4o, e...
Knowledge Base
ChangelogWhat Is Changelog? Changelog is a notification widget for product changes. It appears as a bell icon on the page — clicking it shows a list of the la...
Forms
AI - Creating and Editing FormsAI in Forms The Forms module has built-in AI support — the AI button lets you quickly create and edit forms using AI Agents. Where to Find the AI Bu...
Forms
Form Widget for Your WebsiteWhat Is the Widget For The form widget lets you embed a form on any web page — without writing custom code. You paste a ready-made script on your web...
CMS
AIAI Assistant in CMS The CMS module has a built-in AI assistant that helps with creating and editing content. The AI button is available when editing ...
Knowledge Base
AI Assistance in Knowledge Base ManagementAI in the Knowledge Base The Knowledge Base module has built-in AI tools that work from two perspectives — they help operators create and manage cont...
Organization
TasksWhat Are Tasks? Tasks are the central element of work organization in Intum. Each task describes a specific thing to do — from a simple reminder to a...
Organization
TeamWhat Is a Team A team is the fundamental organizational unit in the Tasks module. It connects users, projects, and tasks into a single structure. Eac...
Organization
GroupWhat Is a Group A group is a collection of users connected by a common goal — most often for managing emails and sharing responsibility. A group must...
Organization
UserWhat Is a User A user is a person who has access to an Intum account. Each user has their own profile, dashboard, and a set of permissions that deter...
Organization
PostsWhat Are Posts? Posts are internal information entries within a team or project. They are used to share knowledge, announcements, and notes with team...
Organization
Time TrackingWhat Is Time Tracking? Time Tracking (WorkInfo) is a system for recording time spent on tasks. Each entry describes when, how long, and what a user w...
Organization
Task ListsWhat Are Task Lists? Task lists (tasklists) are a way to group tasks into logical collections — e.g., “Sprint 1,” “Backlog,” “To Discuss.” A single t...
Organization
StatusesWhat Are Statuses? Statuses describe the stage of an item’s progress — a task, email, customer, contact, or sales opportunity. Each status has a name...
What Are Folders? Folders let you organize emails into logical groups — e.g., “Complaints,” “Orders,” “Invoices.” Each email can be assigned to one f...
What Are Filters? Filters automatically perform actions on incoming emails based on defined conditions. For example, emails from a specific customer ...
What Are Anti-Spam Filters? Anti-spam filters automatically mark unwanted emails as spam based on the sender’s address, domain, or subject. They work...
What Are Email Reports? Email reports are statistical summaries of the Mail module — how many messages were received, sent, what the response time is...
Mail Module Settings In the Mail module settings (/mail/settings), you can configure the general behavior of the email system. Settings apply to the ...
Helpdesk
DeskDesks A desk is a separate customer support line. Each desk functions as an independent ticket inbox with its own settings, categories, and numbering...
Helpdesk
Ticket ManagementTickets Tickets are the core element of the Helpdesk module. Each customer inquiry enters the system as a ticket with a unique number that can be tra...