Knowledge Base Module
The Knowledge Base (KB) lets you create public or private help centers, documentation, and FAQs. Articles are available under a custom domain or path on your account.
How It Works
- Create a knowledge base with a chosen template and language
- Add categories to organize content
- Create entries — articles with Markdown content
- The base is publicly available at the configured URL
Main Elements
- Entries — articles with content, tags, and SEO metadata
- Categories — grouping entries by topic
- Comments — discussion under entries
- Helplinks — contextual in-app help linked to KB entries
Templates
Each knowledge base uses a visual template:
- Protocol Basic — a modern template with sidebar, search bar, and AI button (recommended)
- Default — basic template
- Marsian — full-width template
- Syntax — with code syntax highlighting
Public View Features
- Search — full-text search across articles
- Navigation — table of contents from article headings
- Rating — visitors can rate articles (helpful/not helpful)
- Comments — visitors can add comments
- AI button — open the article in Claude or ChatGPT
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Markdown version —
.mdendpoint returning content as plain Markdown
Multilingual Support
You can create knowledge bases in different languages and link them in translation groups (multilang_code). Entries between bases can also be linked as translations.
Custom Domain
A knowledge base can be mapped to a custom domain (e.g., help.company.com) or prefix (e.g., /help/article).
Privacy
The base and individual entries can be private — visible only to logged-in users with appropriate permissions.