Knowledge Base
Self-service help center for customers
Suggestion Forum
Suggestion Forum The Suggestion Forum is a public board where your product’s users can submit ideas, vote on them, and discuss. Instead of collecting...
Knowledge Base Tab (Widget)
Knowledge Base Tab The Knowledge Base tab is a widget that you embed on your website. Customers can browse articles, search for answers, and find sol...
Knowledge Base
Knowledge Base Module The Knowledge Base (KB) lets you create public or private help centers, documentation, and FAQs. Articles are available under a...
Populating the Knowledge Base from Helpdesk Tickets
Where Do Knowledge Base Entries Come From? One source can be resolved helpdesk tickets. Instead of writing articles from scratch, you review closed t...
AI in Knowledge Base — Automatic Answers
The knowledge base can automatically answer user questions using AI. This works through the KB widget — the same one that displays articles. How It W...
Comments
Comments on Entries Comments allow visitors to the knowledge base to discuss under entries. They can add questions, suggestions, or remarks. Moderat...
Changelog
What Is Changelog? Changelog is a notification widget for product changes. It appears as a bell icon on the page — clicking it shows a list of the la...
AI Assistance in Knowledge Base Management
AI in the Knowledge Base The Knowledge Base module has built-in AI tools that work from two perspectives — they help operators create and manage cont...
Knowledge Base Entries
Entries An entry is an article in the knowledge base — it can be an instruction, guide, FAQ, or technical documentation. Entry Content An entry has...
Categories
Knowledge Base Categories Categories allow you to organize entries into logical groups. In the public view of the knowledge base, categories are disp...
Helplinks
Helplinks — Contextual Help in the Application Helplinks connect application interface elements with articles in the knowledge base. Thanks to them, ...
Knowledge Base Settings
Knowledge Base Module Settings The settings panel (/kb) allows you to manage knowledge bases and their configuration. What Can Be Configured Knowle...