[Intum Help](https://intum.com/help.md)

# Knowledge Base

Self-service help center for customers

- [Suggestion Forum](https://intum.com/help/knowledge-base/suggestion-forum.md) — Suggestion Forum

The Suggestion Forum is a public board where your product’s users can submit ideas, vote on them, and discuss. Instead of collecting...
- [Knowledge Base Tab (Widget)](https://intum.com/help/knowledge-base/knowledge-base-tab-widget.md) — Knowledge Base Tab

The Knowledge Base tab is a widget that you embed on your website. Customers can browse articles, search for answers, and find sol...
- [Knowledge Base](https://intum.com/help/knowledge-base/knowledge-base.md) — Knowledge Base Module

The Knowledge Base (KB) lets you create public or private help centers, documentation, and FAQs. Articles are available under a...
- [Populating the Knowledge Base from Helpdesk Tickets](https://intum.com/help/knowledge-base/populating-the-knowledge-base-from-helpdesk-tickets.md) — Where Do Knowledge Base Entries Come From?

One source can be resolved helpdesk tickets. Instead of writing articles from scratch, you review closed t...
- [AI in Knowledge Base — Automatic Answers](https://intum.com/help/knowledge-base/ai-in-knowledge-base-automatic-answers.md) — The knowledge base can automatically answer user questions using AI. This works through the KB widget — the same one that displays articles.

How It W...
- [Comments](https://intum.com/help/knowledge-base/comments.md) — Comments on Entries

Comments allow visitors to the knowledge base to discuss under entries. They can add questions, suggestions, or remarks.

Moderat...
- [Changelog](https://intum.com/help/knowledge-base/changelog.md) — What Is Changelog?

Changelog is a notification widget for product changes. It appears as a bell icon on the page — clicking it shows a list of the la...
- [AI Assistance in Knowledge Base Management](https://intum.com/help/knowledge-base/ai-assistance-in-knowledge-base-management.md) — AI in the Knowledge Base

The Knowledge Base module has built-in AI tools that work from two perspectives — they help operators create and manage cont...
- [Knowledge Base Entries](https://intum.com/help/knowledge-base/knowledge-base-entries.md) — Entries

An entry is an article in the knowledge base — it can be an instruction, guide, FAQ, or technical documentation.

Entry Content

An entry has...
- [Categories](https://intum.com/help/knowledge-base/categories.md) — Knowledge Base Categories

Categories allow you to organize entries into logical groups. In the public view of the knowledge base, categories are disp...
- [Helplinks](https://intum.com/help/knowledge-base/helplinks.md) — Helplinks — Contextual Help in the Application

Helplinks connect application interface elements with articles in the knowledge base. Thanks to them, ...
- [Knowledge Base Settings](https://intum.com/help/knowledge-base/knowledge-base-settings.md) — Knowledge Base Module Settings

The settings panel (/kb) allows you to manage knowledge bases and their configuration.

What Can Be Configured

Knowle...