How to send emails from Intum keeping a copy in Sent on your Gmail inbox (own SMTP)

By default, messages sent from Intum land in the Sent folder inside the application. If you also want copies of outgoing emails to appear in the “Sent” folder of your Gmail mailbox, configure outgoing mail to go through Gmail’s own SMTP.

Note: Saving outgoing messages in the provider’s “Sent” folder does not work with every email provider. Messages sent via the SMTP protocol are saved in “Sent” e.g. in Gmail. Providers such as Home.pl, Linuxpl.com or nazwa.pl do not support this.

1. Google account configuration

Gmail does not allow logging into SMTP with your regular account password - you need to generate a separate “app password”. This requires 2-step verification to be enabled.

Enable 2-step verification

1. Sign in to your Google account.
2. Go to the Security tab.
3. Under How you sign in to Google, select 2-Step Verification.
4. Click Turn on 2-Step Verification and follow the steps.

Generate an app password

1. Go back to the Security tab.
2. In the Google settings search box type app passwords and select that option.
3. In the App name field type: Intum.
4. Click Create.
5. Copy the generated 16-character code - this will be the password you use in Intum. Google shows this code only once, so keep it in a safe place.

2. SMTP configuration in Intum

1. Go to Settings → Email configuration.
2. Pick the mailbox you want to send through Gmail from the list (or add a new one).
3. In the SMTP settings section, set Email provider to Gmail.
4. Fill in the fields:
   • User/login: the full email address of your Gmail mailbox (e.g. [email protected]).
   • Password: paste the 16-character code generated in step 1 (not your regular Google account password).
5. Click Save.
   

3. Result

From now on, every email sent from this address through Intum will appear in the Sent folder both in Intum and in your Gmail mailbox.

Common issues

• “Invalid username or password” - make sure you entered the 16-character app password in the Password field, not your regular Google account password. App passwords are available only when 2-step verification is enabled.
• “App passwords” option missing in Google settings - check that 2-step verification is active; without it Google does not expose this option.
• Google Workspace company mailbox - if you use a company domain on Google Workspace, the domain administrator must have SMTP access enabled. If in doubt, contact your administrator.