Knowledge base
Create documentation, guides, and help articles. Share knowledge with customers and your team - on your own domain, in your style.
Capabilities
From simple articles to a comprehensive knowledge base with categories, tags, and search.
Articles and categories
Organize knowledge into clear categories. Each article can have tags, priority, and links to related entries.
AI answers
Customers ask questions in the knowledge base search and instantly receive AI-generated answers based on your articles. Also works in the knowledge base tab and the helpdesk widget.
Markdown and HTML editor
Write articles in a convenient rich-text editor or directly in Markdown. Insert images, tables, code snippets, and headings.
Custom domain and template
Connect your own domain and choose a template that matches your brand. The knowledge base looks like part of your product.
Search and SEO
Built-in full-text search across articles. Set meta titles and descriptions so your articles get indexed by Google.
Multi-language support
Create language versions of articles and group them as translations. Readers see content in their own language.
API and integrations
Manage articles via REST API. Automate documentation creation, sync content with other systems.
Create a knowledge base
Add a new knowledge base, configure categories, choose a template, and connect your own domain.
Write articles
Create entries in the Markdown or rich-text editor. Add images, tags, and links between articles.
Share with customers
Your knowledge base is publicly available on your own domain. Customers find answers on their own.
Paste a short HTML snippet on your page - the tab will appear automatically at the edge of the screen.
Customers search the knowledge base in the side panel - popular articles, latest entries, and full category navigation.
Set the color, position (left/right), label, and language of the tab. Match it to your site's style.
The tab loads from CDN and sends no requests to the server until the customer opens it. Lightweight and fast.
Product documentation
User manuals, guides, and FAQs for users of your product or service.
Company knowledge base
Internal procedures, new employee onboarding, and policies - all in one place.
Help center
Public help articles that reduce the number of support tickets.
API documentation
Endpoint descriptions, parameters, response examples - technical articles for developers.