VoIP

Cloud business telephony

Voice calls integrated with CRM. Make and receive calls directly from the system, with full call history and automatic client card pop-ups.

Phone connected to your business

Forget about disconnected systems. VoIP in Intum connects phone calls with contacts, tasks, and client history.

Browser-based calls

Make and receive calls directly from the system. All you need is a browser and headphones - no additional hardware or installation required.

  • WebRTC
  • Click-to-call
  • No installation

Client card on incoming calls

When a client calls, their CRM card pops up automatically - full history, notes, and open tasks. You know who you are talking to before you answer.

  • CRM popup
  • History
  • Context

Call recording

Record phone calls for training and quality control purposes. Listen to recordings directly from the client card or call history.

  • Recordings
  • Playback
  • Quality control

Call history

Complete history of all incoming and outgoing calls. Duration, who answered, call notes - everything recorded automatically.

  • Logs
  • Duration
  • Notes

Forwarding and queues

Configure forwarding rules, waiting queues, and pickup groups. Clients never reach a dead end - there is always someone to answer.

  • Queues
  • Forwarding
  • IVR

Statistics and reports

Analyze phone traffic. Number of calls, average wait time, missed calls. Reports per agent, team, and time period.

  • Reports
  • Statistics
  • KPI

How does it work?

Three simple steps to cloud business telephony.

1

Connect your PBX

Configure the connection with your VoIP provider. Add phone numbers and assign them to users.

2

Call from the system

Click a number on the client card and start talking. The CRM card appears automatically on incoming calls.

3

Analyze traffic

Browse call history, listen to recordings, and monitor team statistics in real time.

Switch to CRM-integrated telephony

Create an account and connect VoIP. Client card, call history, and recordings - all in one place. No credit card required.

Try for free