Professional ticket management

On-site widget

Embed the helpdesk widget on your website or in your application. Customers submit issues without leaving your product.

• Embed JS
• Branding
• Categories

Ticketing system

Every submission becomes a ticket with a number, priority and status. Assign to categories, filter and sort according to your needs.

• Numbering
• Priorities
• Statuses

Email notifications

Automatic emails when tickets are created and new comments are added. Customizable templates and message subjects.

• New ticket
• Comments
• Templates

AI analyzes the customer ticket before it reaches the team. It searches the knowledge base and responds instantly. If AI cannot help - the ticket is forwarded to humans.

• RAG
• Vector database
• Feedback
• Timeout

HMAC security

Customer identity verification via HMAC-SHA256 signature. Prevent impersonation and unauthorized ticket submissions.

• HMAC-SHA256
• Secret key
• Signature

Ticket numbering

Customizable ticket number patterns per desk. Continuous, yearly, monthly or weekly numbering with a custom format.

• Patterns
• Per desk
• Auto-reset

Multiple desks

Create separate desks for different products, teams or departments. Each desk has its own widget, categories and settings.

• Multi-desk
• Categories
• Mailbox

Create a desk

Add a new desk, configure categories, color and ticket numbering pattern.

Embed the widget

Copy the JavaScript code and paste it on your website. The widget will appear automatically.

Handle tickets

Customer tickets arrive in your panel. Reply, change statuses and close resolved issues.