Helpdesk
A ticketing system integrated with your product. On-site widget, email notifications and full control over customer tickets.
Capabilities
From the on-site widget to team management - the Helpdesk covers the entire customer support process.
On-site widget
Embed the helpdesk widget on your website or in your application. Customers submit issues without leaving your product.
Ticketing system
Every submission becomes a ticket with a number, priority and status. Assign to categories, filter and sort according to your needs.
Email notifications
Automatic emails when tickets are created and new comments are added. Customizable templates and message subjects.
NoeAI - automatic responses NEW
AI analyzes the customer ticket before it reaches the team. It searches the knowledge base and responds instantly. If AI cannot help - the ticket is forwarded to humans.
HMAC security
Customer identity verification via HMAC-SHA256 signature. Prevent impersonation and unauthorized ticket submissions.
Ticket numbering
Customizable ticket number patterns per desk. Continuous, yearly, monthly or weekly numbering with a custom format.
Multiple desks
Create separate desks for different products, teams or departments. Each desk has its own widget, categories and settings.
Create a desk
Add a new desk, configure categories, color and ticket numbering pattern.
Embed the widget
Copy the JavaScript code and paste it on your website. The widget will appear automatically.
Handle tickets
Customer tickets arrive in your panel. Reply, change statuses and close resolved issues.
Every tool designed to help your team respond faster and more effectively.
support@, office@, sales@ - how many mailboxes do you have? They all go to one panel. No more logging into multiple systems. Each email becomes a ticket with a number, priority and assigned operator.
How long does it take to handle one ticket? Who responds fastest? Time tracking on every ticket. Team efficiency reports and bottleneck identification.
Customer satisfaction ratings
Automatic feedback collection after every conversation. NPS, feedback and satisfaction reports.
Connected to CRM and knowledge base
Every ticket linked to a client in CRM. Full communication history on the client card. Knowledge base suggests answers to operators.
Widget, email, chat - one panel
Requests from the website widget, email and chat go to one queue. You respond from one place regardless of channel.
SaaS and product companies
Helpdesk widget in your app, AI-powered knowledge base, changelog - complete toolkit for product support.
E-commerce and online stores
Fast handling of order, return and complaint questions. Templates for common queries, billing integration.
Offices and service companies
Shared mailbox for the whole team. Everyone knows who is working on what, nothing gets lost.
14 days full functionality. No credit card.
Plans from $0/mo