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Intum Help
Updated at: 3 min read

What Is Time Tracking?

Time Tracking (WorkInfo) is a system for recording time spent on tasks. Each entry describes when, how long, and what a user worked on. Time entries are the basis for generating monthly reports.

Recording Time

Timer (Start/Stop)

The quickest way to record time:

  1. Click Track Time (or the ▶ button next to a task)
  2. Work on the task
  3. Click Stop — the system will save the time from start to stop

The timer supports switching between tasks — starting work on a new task automatically pauses the previous one.

Manual Entry

  1. Go to Time Tracking
  2. Click + (New Entry)
  3. Fill in:
    • Date — work day
    • Time from / to — start and end times
    • Description — what was done (required unless a task is selected)
    • Task — optional link to a task
    • Team — optional team assignment
    • Project — optional project assignment
    • Customer — optional CRM customer link
    • Tags — entry categorization
  4. Save

Workplace

The first entry of the day determines the workplace for the entire day:

  • Office — on-site work
  • Remote — remote work

Restrictions

  • Maximum duration of a single entry: 12 hours (720 minutes)
  • Entries cannot overlap — the system blocks time conflicts
  • You cannot add entries more than 3 days in the future
  • If an approved report exists for a given day, editing entries is blocked

Time Reports

Reports aggregate time entries for a period (month or week) for a given user.

Creating a Report

  1. Go to Time TrackingReports
  2. Click + (New Report)
  3. Select:
    • Period — date from/to
    • User — for whom the report is generated
    • Team — optionally
  4. Save — the system automatically generates a summary

Report Contents

A report includes:

  • Total work hours broken down by day
  • Leave hours — if the user had time off during the period
  • Hour adjustment — ability to manually adjust with a required justification
  • Task breakdown — how much time was spent on each task
  • Office / Remote days — workplace statistics
  • Daily breakdown — time from/to, entries, leave for each day

Report Approval

Reports go through an approval process:

  1. The user creates a report for a given period
  2. A supervisor approves the report (you cannot approve your own report)
  3. After approval, the report can be exported to PDF or CSV
  4. An approved report locks editing of entries for that period

Approval can be revoked if corrections are needed.

Report Export

Approved reports can be exported in the following formats:

  • PDF — full report with daily breakdown
  • CSV — tabular data (day, workplace, hours, description)
  • JSON — raw report data

Automatic Description Generation

The system can automatically fill in entry descriptions based on system activities (comments, status changes, commits) — useful when filling in time retroactively.

Integration with Other Modules

  • Tasks — a time entry can be linked to a task
  • Project — time aggregation at the project level
  • Team — team reports
  • Mail — link to a handled email
  • CRM — link to a customer

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