What Is a User
A user is a person who has access to an Intum account. Each user has their own profile, dashboard, and a set of permissions that determine which features they can access.
User Profile
The profile includes:
- First and last name — displayed in the system
- Email — contact address (may differ from the login email)
- Phone — contact number, optionally for SMS notifications
- Avatar — profile picture
- Description — brief information about the user
Dashboard
After logging in, users see their dashboard with an overview of:
- Assigned tasks
- Recent activities
- Notifications
- Favorite items
Roles
Each user has an assigned role in the account:
- Owner — account owner, full permissions
- Admin — administrator, manages users and settings
- User — standard user, access to modules
- Guest — guest, limited access (requires approval)
Organizational Structures
A group connects users around a common goal — most often for managing emails and customer support. A group can be responsible for tasks, mailboxes, and chat widgets.
A team is an organizational structure for work management. It contains users, projects, and tasks. Each user can have an assigned primary team. A team can have a designated responsible person.
A department is a company’s organizational structure. It can have its own email and phone number. Departments are linked to email templates and customer support.
Work Hours and Leave
Users can set in their profile:
- Work schedule — work hours for each day of the week
- Workplace — e.g., office, remote
- Leave — dates from/to, visible to the entire team
Notifications
The notification system informs users about:
- Assigned tasks
- Changes to watched tasks
- Comments and updates
- New emails
Notifications can be received in the system, by email, or by SMS.
Favorites
Users can add items (tasks, contacts) to Favorites to track their changes and quickly return to them.
Security
- Two-factor authentication (2FA) — optional SMS verification at login
- API tokens — for integration with external tools
- Activity history — logging all user actions