Entries

Billing

What Is Escalation? Escalation is an automatic notification mechanism that ensures no helpdesk ticket goes unanswered. When a client submits a reques...

Billing

The Problem Dozens of messages come in every day - client emails, helpdesk tickets, live chats, phone calls. All it takes is someone being busy or mi...

CRM

What It Does The import pulls clients from your Fakturownia account and creates them as CRM clients in Intum. If a client with a given Fakturownia ID...

VoIP

Linphone is a free, open-source VoIP softphone application. Available on Windows, Mac, Linux, iOS, and Android. Below are instructions for configuring...

Mail

In Intum, you can create custom folders to better categorize incoming messages (e.g., by ticket types or specific clients). Folders help keep the main...

Billing

You’ll find recurring tasks in Organize > Settings > Recurring Tasks. From there you can create new ones and edit existing ones. By default, a recurr...

Mail

If you use a @gmail.com mailbox or professional email through Google Workspace, you can easily forward messages to Intum. This way, emails will automa...

Feedback

Invoicing in Intum Invoices in Intum can be handled in two ways - through an integration with an external system (e.g., Fakturownia.pl) or directly w...

Mail

What Are Templates? Templates are ready-made email message patterns that can be reused. Instead of writing the same response from scratch - choose a ...

CRM

CRM Contacts A contact is a person associated with a client - e.g., a company employee, project manager, or contact person. A single client can have ...

Commerce

Intum lets you connect with Fakturownia.pl - import invoices, import clients, and set up automatic notifications about new invoices. You can connect ...

Feedback

Issuing Invoices from Intum in Fakturownia With the Fakturownia integration enabled, you can issue a new invoice from Intum with a single click - it ...

Calendar

The calendar module in Intum is used for scheduling meetings, deadlines, and recurring events. Each event belongs to a calendar, and you can have as m...

CRM

CRM Clients A client is the central object in CRM - it represents a company or individual you work with. Contacts, deals, tasks, invoices, and the en...

Account

Webhooks Webhooks let you automatically notify external systems about events in your account — e.g., when a new task is created, an email is sent, or...

Account

Modules The system is built from independent modules that can be enabled and disabled depending on the account’s needs. Available Modules Account —...

CMS

What Are Pages? Pages are the basic elements of a CMS site. Each page has its own URL path, content, and can be assigned to a template. Pages form th...

CMS

What Are Paragraphs? Paragraphs are reusable content blocks that can be inserted into various pages. Instead of copying the same content across multi...

CMS

What Are Templates? Templates (layouts) define the appearance and HTML structure of pages and paragraphs. A template contains the page skeleton (head...

CMS

What Are Articles? Articles are blog or news entries that can be displayed on CMS pages. Unlike pages, articles have a publication date, an author, a...

CMS

What Are Files? Files (assets) are static resources used in CMS sites — images, CSS stylesheets, JavaScript scripts, HTML files, and ZIP archives. Fi...

CMS

What Are Sites? A site is a container that groups pages, templates, paragraphs, and files into a cohesive website. Each site has its own domain (or m...

CMS

CMS Settings CMS Settings is the global configuration of the website module at the account level. What Can You Configure? Notes — a field for inter...

Account

API Tokens API tokens enable request authentication without logging in — used by integrations, scripts, and external applications. Creating a Token ...

Mail

What Are Emails in Intum? The Mail module is a shared mailbox for the entire company. It helps manage corporate email — instead of separate mailboxes...