Entries

Helpdesk

What Is AI in Helpdesk The AI module in Helpdesk allows automatically answering customer questions before they reach the support team. The system use...

Helpdesk

Tags in Helpdesk Tickets Helpdesk tickets can have assigned tags — colored labels that make categorization and searching of inquiries easier. Config...

Organization

Tags Tags are colored labels that can be assigned to various objects in the system. They make categorization, filtering, and quick retrieval of relat...

VoIP

Call Center Call Center (/voip/call_center) is a simplified panel for operators handling phone calls. It allows registering customer inquiries and li...

Organization

Default Roles The system has four built-in roles that cannot be deleted: Owner — full access to everything. Can manage user passwords, sees private ...

Organization

TODO List In Intum, a TODO list is available in several places — a simple way to jot down things to do without creating a full task right away. Wher...

Knowledge Base

Suggestion Forum The Suggestion Forum is a public board where your product’s users can submit ideas, vote on them, and discuss. Instead of collecting...

Knowledge Base

Knowledge Base Tab The Knowledge Base tab is a widget that you embed on your website. Customers can browse articles, search for answers, and find sol...

Noe

Vector Databases Vector databases enable semantic search — instead of searching by exact word matching, the system understands text meaning and finds...

Noe

What Are AI Knowledge Sources? Knowledge sources are the data that the AI agent draws information from when answering user questions. The system uses...

Knowledge Base

Knowledge Base Module The Knowledge Base (KB) lets you create public or private help centers, documentation, and FAQs. Articles are available under a...

Helpdesk

What It’s About Resolved tickets can automatically go into analysis — an operator reviews them and decides whether to add them to the knowledge base....

Knowledge Base

Where Do Knowledge Base Entries Come From? One source can be resolved helpdesk tickets. Instead of writing articles from scratch, you review closed t...

Knowledge Base

The knowledge base can automatically answer user questions using AI. This works through the KB widget — the same one that displays articles. How It W...

Account

Roles and Permissions The role system controls what features and data users can access within an account. Default Roles Owner Full access to all s...

Drive

A module you build on your account can be shared with all Intum users. After submission and acceptance by an administrator, the module will automatica...

Drive

Intum allows you to create your own SaaS product — with a custom registration domain, module configuration, and branding. People registering from your...

Drive

How to Publish a Module When your module is ready (based on a CMS page, Noe application, or knowledge base), you can submit it for publication. The m...

Drive

What Is the Platform Module For? The Platform module lets you create custom modules in Intum - add new sections to the system that work like native a...

Organization

Calendars The calendar module enables event management and time organization. You can create multiple calendars, assign them colors, and view events ...

Organization

You’ll find the Organize module settings in the Organize > Settings menu. Account Settings and Personal Settings The settings page is divided into t...

Helpdesk

Widget for Clients The Support Widget is a JavaScript component that you embed on your website. It allows clients to submit tickets and track their s...

Knowledge Base

Comments on Entries Comments allow visitors to the knowledge base to discuss under entries. They can add questions, suggestions, or remarks. Moderat...

Mail

What Is an Autoresponder? An autoresponder is an automatic reply sent to the sender when someone writes to your mailbox. Typical use - vacation notic...

Billing

The Problem Someone goes on vacation. Or takes a day off. Or is on sick leave. Every day someone in the company is unavailable - but emails, tickets,...