[Intum Help](https://intum.com/help.md) / [VoIP](https://intum.com/help/voip.md)

# [Phone calls in Sugester: Full control over communication (VoIP)](https://intum.com/help/voip/phone-calls-in-sugester-full-control-over-communication-voip.md)

Integrating your phone with CRM is a huge convenience. With VoIP in Sugester, you get click-to-call, call history, and customer identification.

### Why integrate?
- **Time savings:** Call with one click
- **Complete history:** Every call recorded in the customer card
- **Better service:** Know who's calling before you pick up
- **Mobility:** Call from browser or softphone

### Call options

#### 1. Click-to-Call
Click the phone icon next to a customer name.

#### 2. Incoming call registration
System identifies the caller and shows a pop-up.

#### 3. Call recording
Recordings appear in the VoIP table.

### Configuration
1. Go to **4 dots -> VoIP -> VoIP Settings**
2. Enter SIP account or API keys
3. Assign extension numbers to users

### Call History
View all calls in **VoIP -> VoIP Calls**: status, duration, participants, notes.

In the detailed view: full call data, notes, CRM client linking, tags, task creation.

## Call Center

![](eaa946c8e338-Screenshot - 2026-05-19T115630.152.png)

The Call Center panel (`/voip/call_center`) enables creating helpdesk tickets from calls, with automatic VoIP badge linking.

## Callback widget

A website widget allowing customers to request callbacks - immediately or at a scheduled time.