[Intum Help](https://intum.com/help.md) / [Organization](https://intum.com/help/organization.md)

# [Tags](https://intum.com/help/organization/tags.md)

## Tags

Tags are colored labels that can be assigned to various objects in the system. They make categorization, filtering, and quick retrieval of related items easier.

## Where Can You Use Tags?

Tags are available in the following modules:

- **Tasks** — marking tasks by work type, project, informal priority
- **VoIP Calls** — categorizing phone conversations
- **CRM Clients** — client segmentation (e.g., industry, size, region)
- **Emails** — labeling messages (e.g., urgent, needs reply, newsletter)
- **Helpdesk Tickets** — categorizing inquiries (e.g., outage, complaint, question). Details: [Tags in Tickets](../helpdesk/tagi-w-ticketach)

## Managing Tags

Tags are managed in one place: **Organize → Tags** (`/organize/tags`).

Each tag has:

- **Name** — unique within the account (automatically lowercase)
- **Color** — displayed as the label background on lists and detail views
- **Availability** — you can choose which modules the tag is visible in:
  - **Use everywhere** — tag available in all modules
  - Or selected modules: tasks, calls, clients, emails, tickets

## Adding Tags to Objects

Tags can be added:

- **On the form** for creating/editing (e.g., new task, editing a ticket) — multi-select field with search
- **Inline on the view** (e.g., task detail) — + button with tag selector
- **Via API** — `tag_names` parameter with an array of tag names

When typing a tag name that doesn't exist, the system automatically creates a new tag (if the user has tag editing permissions).

## Filtering by Tags

In advanced search (tasks, tickets), a **Tags** filter is available. Clicking a tag on the list also filters results — showing only objects with that tag.

## Tag Visibility

Tags display as colored labels:

- **On lists** — below the object title (e.g., below task or ticket title)
- **On detail view** — in the information section
- **In search** — as active filters (chips)

## Merging Tags

If duplicate tags were created (e.g., "bug" and "bugs"), they can be merged — all associations will be transferred to one tag and the other will be deleted.

## Access from Module Settings

A link to tags is also available from individual module settings, e.g.:

- **Helpdesk → Settings** → Tags link (filters tags used in tickets)