[Intum Help](https://intum.com/help.md) / [Organization](https://intum.com/help/organization.md)

# [Statuses](https://intum.com/help/organization/statuses.md)

## What Are Statuses?

Statuses describe the stage of an item's progress — a task, email, customer, contact, or sales opportunity. Each status has a name, color, category, and display priority.

## Status Categories

Each status belongs to one of four categories:

- **To Do** (todo) — the item is waiting to be started
- **In Progress** (in_progress) — work is underway
- **Ready** (ready) — the item is ready for review/acceptance
- **Done** (done) — the item is closed

Categories are used in the Kanban view — board columns correspond to categories.

## Module Availability

A status can be used in selected modules:

- **All modules** — by default, a status is global
- **Tasks** — task statuses
- **Emails** — email statuses
- **Customers** — CRM customer statuses
- **Contacts** — contact statuses
- **Sales opportunities** — deal statuses

## Statuses and Teams

Statuses can be assigned to specific [teams](team). This way, each team sees only the statuses relevant to them. If a status is not assigned to any team, it is available to everyone.

## Closing Status

A status can be marked as **closing** (`closed: true`). Setting a task to a closing status automatically marks it as closed.

## Creating a Status

1. Go to **Tasks** → **Statuses**
2. Click **+** (New Status)
3. Fill in:
   - **Name** — unique within the account
   - **Category** — To Do, In Progress, Ready, or Done
   - **Color** — display color (hex)
   - **Closing** — whether setting this status closes the item
   - **Modules** — where the status should be available
   - **[Teams](team)** — optional restriction to teams
4. Save

## Display Order

Statuses are displayed by priority. The order can be changed using the **up** / **down** buttons on the status list.

## Deleting a Status

When deleting a status that is in use, the system requires specifying a **replacement status** — all items with the deleted status will be moved to the new one.

## Counters

Each status has counters showing how many items are in that status:

- Number of tasks
- Number of customers
- Number of contacts
- Number of deals
- Number of emails

## Important Information

- The status name must be **unique** within the account and type
- A status can be **deactivated** without being deleted
- Changing a task's status is recorded in the activity history
- Closing statuses automatically set `closed: true` on the item