[Intum Help](https://intum.com/help.md) / [Organization](https://intum.com/help/organization.md)

# [Group](https://intum.com/help/organization/group.md)

## What Is a Group

A group is a collection of [users](user) connected by a common goal — most often for managing emails and sharing responsibility. A group must have at least one member.

## What Groups Are Used For

- **Email management** — emails can be assigned to a group instead of a specific person. Every group member can see these messages and respond to them
- **Shared mailboxes** — a group can be responsible for a mailbox, so multiple people have access to it
- **Mail folders** — folders can belong to a group rather than an individual person
- **Tasks** — a task can be assigned to a group instead of a single [user](user)
- **Chat widget** — a group can be responsible for handling the website chat

## Creating a Group

1. Go to **Settings** → **Groups**
2. Click **+** (New Group)
3. Fill in:
   - **Name** — unique group name (e.g., "Developers," "Customer Support")
   - **Description** — optional description of the group's purpose
   - **Users** — select group members (minimum 1)
4. Save

## Important Information

- A group must have **at least one member**
- The group name must be **unique** within the account
- A group can be deactivated without being deleted
- **Notifications are not sent to groups** — only to individual [users](user). Group members see assigned items on their dashboard