[Intum Help](https://intum.com/help.md) / [Mail](https://intum.com/help/mail.md)

# [Forwarding Email from Gmail to Intum](https://intum.com/help/mail/forwarding-email-from-gmail-to-intum.md)

If you use a **@gmail.com** mailbox or professional email through **Google Workspace**, you can easily forward messages to Intum. This way, emails will automatically appear in the mail module.

## Step 1: Get the Technical Address from Intum

Before going to Gmail settings, you need the address to forward mail to:

1. In Intum, go to **Mail > Mailboxes**
2. Click edit on your mailbox (if creating a new one, save it first)
3. Copy the address from the **Forwarding address** field

## Step 2: Configuration in the Gmail Panel

Log in to Gmail in your browser:

1. Click the gear icon in the upper right corner and select **See all settings**
2. Go to the **Forwarding and POP/IMAP** tab
3. In the "Forwarding" section, click **Add a forwarding address**
4. Paste the forwarding address copied from Intum and click OK, then Continue

## Step 3: Address Verification

Google requires confirmation that you have access to the destination address:

1. Gmail will send a message with a verification code to that address
2. Go back to Intum - after a moment, a new message from Google Team will appear in the "Unassigned" folder
3. Click the confirmation link in the message body

## Step 4: Activate Forwarding

Verification alone is not enough - you still need to activate the rule:

1. In the **Forwarding and POP/IMAP** tab, make sure the option **Forward a copy of incoming mail to...** is selected
2. From the list, choose the verified Intum address
3. Decide what should happen to originals on Gmail (recommended: keep Gmail's copy in the Inbox)
4. Scroll to the bottom and click **Save Changes**

## Why Forwarding Instead of IMAP?

Messages arrive in Intum almost immediately after being received by Google's servers. You don't need to provide your Google account password in Intum - we don't use the IMAP protocol. All emails remain available on Gmail as a backup.

If you only want to forward selected emails, you can set up a Gmail filter to forward only messages matching certain criteria (e.g., from a specific domain or with a specific word in the subject).