[Intum Help](https://intum.com/help.md) / [Mail](https://intum.com/help/mail.md)

# [Folders](https://intum.com/help/mail/folders.md)

## What Are Folders?

Folders let you organize [emails](emails) into logical groups — e.g., "Complaints," "Orders," "Invoices." Each email can be assigned to one folder.

## Creating a Folder

1. Go to **Mail** → **Folders**
2. Click **+** (New Folder)
3. Fill in:
   - **Name** — unique folder name
   - **Description** — optional description of the folder's purpose
   - **Responsible person** — [user](../organization/user), [group](../organization/group), or [team](../organization/team)
   - **[Department](../organization/department)** — optional department assignment
4. Save

## Assigning Emails to a Folder

Emails can be assigned to a folder:

- Manually — from the email view
- In bulk — selecting multiple emails and changing the folder
- Automatically — via [filters](filters) (condition + "move to folder" action)

## Folders and Departments

Folders can belong to a [department](../organization/department). The folder name must be unique within the department and account.

## Hiding Folders

A folder can be **hidden** — it won't appear in the selection list, but assigned emails remain unchanged. This is useful when a folder is no longer relevant.

## Important Information

- The folder name must be **unique** within the account and department
- Deleting a folder does not delete emails — they become unassigned
- A folder has an **email counter** for non-archived messages
- An email can belong to **one** folder