[Intum Help](https://intum.com/help.md) / [Mail](https://intum.com/help/mail.md)

# [Emails](https://intum.com/help/mail/emails.md)

## What Are Emails in Intum?

The Mail module is a **shared mailbox for the entire company**. It helps manage corporate email — instead of separate mailboxes known only to their owners, emails go into a shared system where the whole team can see what's coming in, who's working on what, and what needs attention.

This means:

- No customer email **gets overlooked** — even when someone is on vacation
- It's clear **who is responsible for what** — assigned messages have a clear owner
- **Correspondence history** is available to the whole team — not locked in one person's private mailbox
- Emails are linked to [tasks](../organizacja/zadania), CRM contacts, and [folders](foldery)

## Receiving and Sending

Emails arrive in the system through [mailboxes](skrzynki-e-mail) (SMTP forwarding). Sending is done through the mailbox's configured SMTP server.

### Delivery Statuses

- **Received** — message came from outside
- **Sent** — message sent from the system
- **Draft** — saved, unsent email
- **Scheduled** — email with a future send date set

## Threads

Emails are automatically grouped into threads based on SMTP headers (References, In-Reply-To). A reply to an email goes into the same thread — the entire conversation history is in one place.

## Shared Emails and Assignment

Incoming messages don't go to a single person — they're visible to the entire team and await assignment. This is the key difference from traditional email.

### How Assignment Works

Each email has a **Responsible person** field that determines who handles the message. An email can be assigned to:

- **[User](../organizacja/uzytkownik)** — a specific person responsible for handling it
- **[Group](../organizacja/grupa)** — a team of people sharing responsibility (e.g., "Customer Support", "Sales"). Every group member sees the email and can reply to it
- **[Team](../organizacja/zespol)** — assignment to an entire team

### Mailbox Views

- **Unassigned** — emails without an assigned responsible person. This is the main queue requiring attention
- **Mine** — emails assigned to the current user
- **All** — full list of emails
- **Sent** — messages sent from the system
- **Trash** — deleted messages
- **Spam** — messages marked as spam
- **Snoozed** — threads snoozed for later

### Automatic Assignment

Emails can be automatically assigned by:

- **[Filters](filtry)** — rules assigning a responsible person based on sender, domain, or subject
- **[Mailbox](skrzynki-e-mail)** — default responsible person set on the mailbox
- **CRM contact** — if the sender is recognized, the email can inherit the responsible person from the contact

### Changing the Responsible Person

The responsible person can be changed:

- From the email view — click the responsible field
- With bulk operations — select multiple emails and change the assignment
- Via API — `responsible_id` and `responsible_type` fields

## Email Fields

- **Subject** — message subject
- **From** — sender
- **To** — recipient
- **Cc / Bcc** — carbon copy / blind carbon copy
- **Content** — message body (HTML)
- **[Mailbox](skrzynki-e-mail)** — which mailbox the email was sent from
- **[Folder](foldery)** — assigned folder
- **Responsible person** — [user](../organizacja/uzytkownik), [group](../organizacja/grupa), or [team](../organizacja/zespol)
- **Status** — email handling [status](../organizacja/statusy)
- **Priority** — importance (1-5)
- **Contact** — associated CRM contact
- **[Tags](../organizacja/tagi)** — categorization labels

## Attachments

Files can be attached to emails. Attachments received from outside are stored in the cloud with secure access via signed URLs.

## Associations

- **[Tasks](../organizacja/zadania)** — an email can be linked to tasks (and vice versa)
- **CRM contact** — automatic assignment based on sender address
- **Forms** — an email can result from a form submission

## Operations

- **Archive** — hide the email from the inbox view
- **Trash** — move to trash (soft delete)
- **Spam** — mark as spam
- **Snooze** — hide the thread for a specified time
- **Drafts** — automatic and manual draft saving
- **Print** — print view
- **Sharing** — public link to the email (via token)

## Bulk Operations

From the list view, you can select multiple emails and perform bulk actions:

- Change responsible person
- Change status
- Change folder
- Archive / delete
- Add / remove tags

## Search

Emails support full-text search by subject, content, sender, and recipient. Filtering by mailbox, folder, status, responsible person, and tags.