[Intum Help](https://intum.com/help.md) / [Knowledge Base](https://intum.com/help/knowledge-base.md)

# [Knowledge Base](https://intum.com/help/knowledge-base/knowledge-base.md)

## Knowledge Base Module

The Knowledge Base (KB) lets you create public or private help centers, documentation, and FAQs. Articles are available under a custom domain or path on your account.

## How It Works

1. Create a knowledge base with a chosen template and language
2. Add [categories](kategorie-kb) to organize content
3. Create [entries](wpisy-do-bazy-wiedzy) — articles with Markdown content
4. The base is publicly available at the configured URL

## Main Elements

- **[Entries](wpisy-do-bazy-wiedzy)** — articles with content, tags, and SEO metadata
- **[Categories](kategorie-kb)** — grouping entries by topic
- **[Comments](komentarze-kb)** — discussion under entries
- **[Helplinks](helplinki)** — contextual in-app help linked to KB entries

## Templates

Each knowledge base uses a visual template:

- **Protocol Basic** — a modern template with sidebar, search bar, and AI button (recommended)
- **Default** — basic template
- **Marsian** — full-width template
- **Syntax** — with code syntax highlighting

## Public View Features

- **Search** — full-text search across articles
- **Navigation** — table of contents from article headings
- **Rating** — visitors can rate articles (helpful/not helpful)
- **Comments** — visitors can add comments
- **AI button** — open the article in Claude or ChatGPT
- **Markdown version** — `.md` endpoint returning content as plain Markdown

## Multilingual Support

You can create knowledge bases in different languages and link them in translation groups (`multilang_code`). Entries between bases can also be linked as translations.

## Custom Domain

A knowledge base can be mapped to a custom domain (e.g., `help.company.com`) or prefix (e.g., `/help/article`).

## Privacy

The base and individual entries can be private — visible only to logged-in users with appropriate permissions.