[Intum Help](https://intum.com/help.md) / [Knowledge Base](https://intum.com/help/knowledge-base.md)

# [AI Assistance in Knowledge Base Management](https://intum.com/help/knowledge-base/ai-assistance-in-knowledge-base-management.md)

## AI in the Knowledge Base

The Knowledge Base module has built-in AI tools that work from two perspectives — they help **operators** create and manage content, and give **end users** tools to work with documentation.

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## Operator Side — Creating Content with AI

### AI Button in the Editor

When creating or editing an entry, the content editor has an **AI button**. Simply describe the entry topic in a few words — e.g., *"how to configure API integration"* — and AI will prepare complete article content with structure, headings, and steps.

AI automatically:
- Formats text in Markdown with headings and lists
- Creates step-by-step procedures
- Fixes errors and formatting
- Writes in the appropriate language of the knowledge base

### AI Modal Window — Editing and Bulk Creation

On the public knowledge base view (visible only to operators), each entry, category, and knowledge base has an **"Edit with AI"** or **"New entry with AI"** button. Clicking it opens a dialog where you can issue a natural language command:

- *"Improve the entry content and add a section about security"*
- *"Translate the entry to English"*
- *"Add 5 new entries about CRM module features"*
- *"Write a tutorial article about webhook configuration"*

AI works as an **agent** — it has access to the knowledge base API and performs operations independently. In a single conversation, it can create multiple entries, assign them to categories, set tags, and link entries together.

### System Prompts

The system contains ready-made prompts for various operations:
- **Creating an entry** — generates article content based on a topic description
- **Editing an entry** — modifies existing content according to instructions
- **Creating in a category** — bulk adding entries to a selected category

Prompts are configurable — they can be customized at the user, team, department, or account level.

### API Documentation (content_api)

Each entry has an additional **API Documentation** field — separate from the main content. This allows maintaining in parallel:
- **User-facing content** — feature descriptions, tutorials, FAQ
- **Technical documentation** — API endpoints, parameters, request examples

API documentation is accessible by adding the `.api` suffix to the entry URL.

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## User Side — AI Buttons on the Public View

Each entry in the public knowledge base has an **AI** button with a dropdown menu. This gives end users new ways to work with documentation.

### Copy Page

Copies the full entry content in **Markdown** format to the clipboard. Users can paste it into any AI tool, notepad, or editor.

### Markdown

Opens the `.md` version of the entry in a new tab — clean Markdown with headings, links, and breadcrumb structure. Ideal for machine reading and processing by AI tools.

### Open in Claude

One click opens [claude.ai](https://claude.ai) with the entry content loaded as conversation context. Users can immediately ask questions about the documentation, request explanations, or code examples.

### Open in ChatGPT

Same as above, but opens [chatgpt.com](https://chatgpt.com) with the entry content. Users choose their preferred AI assistant.

### API View

If an entry has technical documentation (the `content_api` field), an additional **API** button appears in the menu. It leads to the `.api` view, which displays only technical documentation — endpoints, parameters, request and response examples.

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## Benefits

### For Operators
- Fast content creation — instead of writing from scratch, describe the topic and AI generates the article
- Bulk operations — a single prompt can create multiple entries at once
- Translations — AI will translate an entry into any language
- Maintaining two layers of documentation (user + API) in one entry

### For End Users
- Documentation becomes **interactive** — instead of reading, you can chat with AI about the content
- Your customers' clients receive modern tools for working with the knowledge base
- Markdown export enables easy integration with their own tools and workflows
- Direct access to Claude and ChatGPT without copying text