[Intum Help](https://intum.com/help.md) / [Helpdesk](https://intum.com/help/helpdesk.md)

# [Tags in Helpdesk Tickets](https://intum.com/help/helpdesk/tags-in-helpdesk-tickets.md)

## Tags in Helpdesk Tickets

Helpdesk tickets can have assigned tags — colored labels that make categorization and searching of inquiries easier.

## Configuring Tags

1. Go to **Helpdesk → Settings** (`/helpdesk/settings`)
2. Click the **Tags** link — it will take you to the tag list (`/organize/tags?type=tickets`)
3. Create a new tag or edit an existing one
4. In tag editing, check **Use in tickets** (or **Use everywhere** if the tag should be available in all modules)

A tag must have the "Use in tickets" or "Use everywhere" option checked to appear as an option on inquiries.

## Adding Tags to Tickets

When tags available for tickets exist in the system, the **Tags** field appears on the ticket creation and editing form. You can:

- Select one or more tags from the list
- Search for a tag by name
- Remove an assigned tag

Tags are also copied when cloning a ticket (**Clone and close** option in the ticket menu).

## Searching by Tags

In advanced ticket search (`/helpdesk/tickets`), a **Tags** filter is available. It lets you display only inquiries with a selected tag.

Clicking a tag on the ticket list also filters results by that tag.

## Where Tags Are Visible

- **Ticket list** — colored tag labels appear below the inquiry title
- **Ticket view (show)** — tags visible below the inquiry title
- **Ticket form** — field for selecting tags (creation, editing)
- **VoIP Call Center form** — tags also available when creating inquiries from call center

## Tag Colors

Each tag has an assigned color that is visible on lists and in the detail view. The color can be set when editing the tag in settings.