[Intum Help](https://intum.com/help.md) / [Helpdesk](https://intum.com/help/helpdesk.md)

# [Desk](https://intum.com/help/helpdesk/desk.md)

## Desks

A desk is a separate customer support line. Each desk functions as an independent [ticket](ticket-management) inbox with its own settings, categories, and numbering.

## When to Use Multiple Desks

- **Different products** — a separate desk for each product/service
- **Different teams** — e.g., a desk for technical support and another for sales
- **Different languages** — a Polish desk and an English desk
- **Different customers** — e.g., a desk for premium customers and standard ones

## Desk Configuration

### Basic Settings

- **Name** — displayed in the widget and panel
- **Description** — additional text below the name
- **Color** — brand color visible in the [widget](support-widget)
- **Active** — whether the desk accepts new tickets
- **Language** — language of communication with the customer

### Ticket Numbering

Each desk has its own numbering pattern — e.g., `#T-001`, `#SUP-2026-001`. Numbers are unique within the desk.

### Mailbox

A desk can be linked to an email mailbox. This allows the system to automatically send notifications to customers:

- After a ticket is created
- After a comment is added by the team

Email templates (subject and body) are configured directly in the desk settings.

### Attachments

You can enable or disable the ability for customers to add attachments in the widget.

### Security

Each desk has a secret key used for HMAC signature verification in the [widget](support-widget). It can be regenerated if needed.

### Help Content

Informational text displayed above the form in the widget — e.g., instructions on how to describe the problem.

## Widget Code

The desk settings provide ready-to-use JavaScript code for embedding the [widget](support-widget) on the customer's page.

## Statistics

Each desk shows counters for:

- All tickets
- Open tickets
- Unassigned tickets