[Intum Help](https://intum.com/help.md) / [Helpdesk](https://intum.com/help/helpdesk.md)

# [AI Assistance in Helpdesk Configuration](https://intum.com/help/helpdesk/ai-assistance-in-helpdesk-configuration.md)

## AI Button on the Desk Page

On the desk details page (e.g., `/helpdesk/desks/9`), an <button style="cursor:default; display:inline-flex; align-items:center; gap:4px; padding:3px 8px; border:1px solid #d1d5db; border-radius:5px; font-size:12px; font-weight:500; color:#374151; background:#fff;"><svg style="height:12px;width:12px;color:#6b7280" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" d="M9.813 15.904 9 18.75l-.813-2.846a4.5 4.5 0 0 0-3.09-3.09L2.25 12l2.846-.813a4.5 4.5 0 0 0 3.09-3.09L9 5.25l.813 2.846a4.5 4.5 0 0 0 3.09 3.09L15.75 12l-2.846.813a4.5 4.5 0 0 0-3.09 3.09ZM18.259 8.715 18 9.75l-.259-1.035a3.375 3.375 0 0 0-2.455-2.456L14.25 6l1.036-.259a3.375 3.375 0 0 0 2.455-2.456L18 2.25l.259 1.035a3.375 3.375 0 0 0 2.455 2.456L21.75 6l-1.036.259a3.375 3.375 0 0 0-2.455 2.456ZM16.894 20.567 16.5 21.75l-.394-1.183a2.25 2.25 0 0 0-1.423-1.423L13.5 18.75l1.183-.394a2.25 2.25 0 0 0 1.423-1.423l.394-1.183.394 1.183a2.25 2.25 0 0 0 1.423 1.423l1.183.394-1.183.394a2.25 2.25 0 0 0-1.423 1.423Z"/></svg> AI</button> button is available in the toolbar next to the "Back" and "Testing" buttons.

After clicking, a modal opens with a ready-made prompt that can be copied and pasted into an AI agent (Claude Code, Copilot CLI, OpenCode, etc.).

## What Can Be Done Through AI

An AI agent, after receiving the prompt, can automatically configure a helpdesk desk:

- **Categories** — adding, editing, and deleting ticket categories (e.g., "Technical Questions," "Complaints," "Invoices")
- **Descriptions** — changing desk and category descriptions
- **Colors** — setting desk and category colors
- **Ticket numbering** — configuring the numbering pattern (e.g., `2026/001`)
- **Email templates** — editing subjects and content of emails sent when creating a ticket or adding a comment
- **Help content** — adding help content displayed in the widget for customers
- **AI instructions** — adding AI instructions to categories (internal, not visible to the customer)
- **Category priority** — changing the display order of categories
- **Email settings** — enabling/disabling automatic email sending

## How It Works

1. Go to the desk page (e.g., `/helpdesk/desks/9`)
2. Click the **AI** button in the toolbar
3. A prompt with an API token and a link to documentation will appear in the modal
4. Copy the prompt to the AI agent
5. Prepend what you want to do (e.g., "Add 3 categories: Invoices, Complaints, Technical Support")
6. The agent will automatically make changes via the API

## Security

The prompt contains a [temporary API token](../noe-ai/ustawienia#token-api-agenta) assigned to the current user. The token gives the agent access only to operations that the user could perform themselves.