[Intum Help](https://intum.com/help.md)

# Helpdesk

Customer support ticketing system

- [Meta integration - Facebook Messenger, Instagram, and comments](https://intum.com/help/helpdesk/meta-integration-facebook-messenger-instagram-and-comments.md) — Once the integration is enabled, customer messages sent through Facebook Messenger and Instagram DM automatically appear in the Helpdesk as tickets. A...
- [AI Assistance in Helpdesk Configuration](https://intum.com/help/helpdesk/ai-assistance-in-helpdesk-configuration.md) — AI Button on the Desk Page

On the desk details page (e.g., /helpdesk/desks/9), an  AI button is available in the toolbar next to the “Back” and “Test...
- [Automatic AI Responses in the Helpdesk Widget](https://intum.com/help/helpdesk/automatic-ai-responses-in-the-helpdesk-widget.md) — How AI Works in the Widget

When AI is enabled on the desk, the helpdesk widget automatically analyzes customer inquiries before sending them to the s...
- [Helpdesk Settings](https://intum.com/help/helpdesk/helpdesk-settings.md) — How to enable the Helpdesk module?

  The Helpdesk module is not active by default. To enable it:

    Go to Settings → Modules

    Find the Helpdesk...
- [Configuring AI for User Support](https://intum.com/help/helpdesk/configuring-ai-for-user-support.md) — What Is AI in Helpdesk

The AI module in Helpdesk allows automatically answering customer questions before they reach the support team. The system use...
- [Tags in Helpdesk Tickets](https://intum.com/help/helpdesk/tags-in-helpdesk-tickets.md) — Tags in Helpdesk Tickets

Helpdesk tickets can have assigned tags — colored labels that make categorization and searching of inquiries easier.

Config...
- [Ticket Analysis for the Knowledge Base](https://intum.com/help/helpdesk/ticket-analysis-for-the-knowledge-base.md) — What It’s About

Resolved tickets can automatically go into analysis — an operator reviews them and decides whether to add them to the knowledge base....
- [Support Widget](https://intum.com/help/helpdesk/support-widget.md) — Widget for Clients

The Support Widget is a JavaScript component that you embed on your website. It allows clients to submit tickets and track their s...
- [Desk](https://intum.com/help/helpdesk/desk.md) — Desks

A desk is a separate customer support line. Each desk functions as an independent ticket inbox with its own settings, categories, and numbering...
- [Ticket Management](https://intum.com/help/helpdesk/ticket-management.md) — Tickets

Tickets are the core element of the Helpdesk module. Each customer inquiry enters the system as a ticket with a unique number that can be tra...
- [Categories](https://intum.com/help/helpdesk/categories.md) — Ticket Categories

Categories allow you to classify tickets within a desk. Customers can select a category when creating a ticket through the widget, ...