[Intum Help](https://intum.com/help.md)

# Billing

- [Absences and Substitutes](https://intum.com/help/billing/absences-and-substitutes.md) — The Problem

Someone goes on vacation. Or takes a day off. Or is on sick leave. Every day someone in the company is unavailable - but emails, tickets,...
- [Ticket Escalation](https://intum.com/help/billing/ticket-escalation.md) — What Is Escalation?

Escalation is an automatic notification mechanism that ensures no helpdesk ticket goes unanswered. When a client submits a reques...
- [Monitoring Response Times](https://intum.com/help/billing/monitoring-response-times.md) — The Problem

Dozens of messages come in every day - client emails, helpdesk tickets, live chats, phone calls. All it takes is someone being busy or mi...
- [Recurring Tasks Without Duplicates](https://intum.com/help/billing/recurring-tasks-without-duplicates.md) — You’ll find recurring tasks in Organize > Settings > Recurring Tasks. From there you can create new ones and edit existing ones.

By default, a recurr...